n1baje Privacy Policy

1.1 Information You Provide Directly

When you register an account, complete identity verification, make a deposit or withdrawal, or contact our support team, you provide us with personal information. The categories of personal data we collect directly from you include:

• Identity data — full legal name, date of birth, national ID number or passport number, and a photograph of your identity document where required for KYC verification.
• Contact data — mobile phone number and email address used to communicate account notifications, security alerts, and support responses.
• Financial data — bKash, Nagad, Rocket, or Upay mobile wallet numbers; bank account names and numbers for Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, or Sonali Bank; transaction reference numbers; and deposit and withdrawal history.
• Account credentials — your chosen username and a securely hashed version of your password. We never store passwords in plain text.
• Support communications — the content of any messages you send to the n1baje support team via email at [email protected].

1.2 Information Collected Automatically

When you visit the n1baje platform, our servers automatically record certain technical data. This data helps us maintain the security and stability of the platform and improve the player experience. Automatically collected data includes:

• Device and browser data — device type, operating system version, browser type and version, screen resolution, and language settings.
• Connection data — IP address, approximate geographic location derived from IP address, internet service provider name, and connection timestamps.
• Session and behavioural data — pages visited, time spent on each page, games launched, bet amounts, game outcomes, session duration, and navigation paths through the platform.
• Cookie data — see Section 6 of this policy for full details on how n1baje uses cookies.

1.3 Information from Third Parties

In limited circumstances, n1baje may receive personal data about you from third parties. This occurs where a payment provider such as bKash or Nagad confirms the status of a transaction, or where an identity verification service confirms the authenticity of an identity document submitted during the KYC process. We use such third-party data only to the extent necessary to complete the purpose for which it was shared.

2.1 Account Operation and Service Delivery

The primary purpose for which n1baje processes your personal data is to operate your account and deliver the services you have requested. Specifically, we use your personal data to register and authenticate your account, process deposits and withdrawals, calculate and credit winnings, apply bonuses and promotions for which you are eligible, and respond to any support queries you raise.

2.2 Identity Verification and Fraud Prevention

n1baje is committed to maintaining a safe and fair platform for all players. We use identity data, financial data, device data, and connection data to verify that you meet the 21+ age requirement, to confirm that your payment methods are registered in your own name, to detect and prevent unauthorised account access, to investigate suspicious betting patterns, and to identify and close duplicate accounts. These activities are essential for protecting both individual players and the integrity of the platform as a whole.

2.3 Responsible Gaming Monitoring

Where a player has activated responsible gaming tools such as deposit limits, session time reminders, or self-exclusion, n1baje uses session and behavioural data to monitor compliance with those settings and to send relevant notifications. We may also use aggregated behavioural data to identify players whose activity patterns suggest they may benefit from responsible gaming information, and to proactively offer information about the tools available on the platform.

2.4 Platform Improvement

Aggregated and anonymised data derived from player sessions is used to analyse how the platform is being used, identify areas where the user experience can be improved, test new features, and optimise game content offerings for the Bangladesh market. This analysis does not identify individual players and is used solely for internal product development purposes.

2.5 Marketing Communications

With your explicit consent, n1baje may send promotional communications to your registered mobile number or email address, including information about new games, deposit bonuses, seasonal promotions tied to events such as Eid, Pohela Boishakh, the BPL cricket season, or the IPL tournament. You may withdraw your consent to marketing communications at any time by contacting [email protected] or by using the unsubscribe option included in every marketing message. Withdrawal of marketing consent does not affect the processing of your data for account operation purposes.

3.1 Payment Processors

To complete deposit and withdrawal transactions, n1baje shares the minimum necessary financial data with the relevant payment provider — for example, a mobile wallet number with bKash or Nagad, or bank account details with a local bank. Payment processors operate under their own privacy policies and security standards. n1baje does not share more data with payment processors than is strictly required to complete the requested transaction.

3.2 Game Content Providers

Games on the n1baje platform are powered by third-party studios including Pragmatic Play, Evolution Gaming, Spribe, Ezugi, NetEnt, and Microgaming. When you launch a game, a session token and anonymised player identifier are shared with the relevant game provider to initialise and authenticate the game session. No personally identifiable information such as your name, mobile number, or financial details is shared with game providers.

3.3 Legal and Regulatory Disclosure

n1baje may disclose personal data where required to do so by applicable law, court order, or regulatory authority. In such cases, we disclose only the data specifically required by the relevant legal instrument and notify the affected player where permitted by law to do so. We do not voluntarily share player data with law enforcement or government bodies outside of legally mandated disclosure requirements.

3.4 No Sale of Personal Data

n1baje does not sell, rent, license, or otherwise transfer your personal data to third-party advertisers, data brokers, or any commercial entity for marketing purposes. This commitment applies unconditionally and is not subject to any revenue consideration.

4.1 Retention Periods

n1baje retains personal data only for as long as is necessary to fulfil the purposes described in this policy or as required by applicable law. The following indicative retention periods apply:

4.2 Data Security

All personal data held by n1baje is stored on servers protected by industry-standard security measures including 256-bit SSL/TLS encryption in transit, AES-256 encryption at rest for sensitive fields, role-based access controls limiting data access to authorised personnel, regular security audits and penetration testing, and automated monitoring for unusual access patterns. While no system can guarantee absolute security against all possible threats, n1baje takes all reasonable and technically feasible precautions to protect your personal data.

5.1 Right of Access

You have the right to request a copy of the personal data that n1baje holds about you at any time. Access requests should be submitted in writing to [email protected] with the subject line "Data Access Request". n1baje will respond to verified access requests within 14 business days of receipt, providing a summary of the personal data held and the purposes for which it is being processed.

5.2 Right to Correction

If any personal data held by n1baje about you is inaccurate or incomplete, you have the right to request that it be corrected. Correction requests can be submitted via the account settings dashboard for basic contact details, or via [email protected] for identity and financial data that cannot be self-updated. Note that corrections to identity data may require submission of updated supporting documentation.

5.3 Right to Erasure

You may request that n1baje delete your personal data where it is no longer required for the purpose for which it was collected and where no overriding legal retention obligation applies. Because financial transaction records must be retained for a minimum of five years under applicable record-keeping requirements, full erasure of all data is not possible while a legal retention obligation remains in effect. In such cases, n1baje will anonymise your personal identifiers to the greatest extent permitted by law.

5.4 Right to Withdraw Consent

Where n1baje processes your personal data on the basis of consent — for example, for marketing communications — you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal. Withdrawal of consent for marketing does not affect the processing of your data for account operation, payment processing, or fraud prevention, which are carried out on a different legal basis.

6.1 How n1baje Uses Cookies

n1baje uses cookies and similar browser-storage technologies to maintain your authenticated session, remember your language and display preferences, and collect anonymised analytics data about how the platform is used. The following categories of cookies are in use:

• Essential cookies — required for the platform to function. They maintain your login session and enable core features such as game loading, deposit flows, and account navigation. These cookies cannot be disabled without breaking core platform functionality.
• Analytics cookies — used to collect anonymised data about page views, session lengths, and navigation paths. This data is used exclusively for internal platform improvement and is not shared with third-party analytics providers.
• Preference cookies — store your display preferences such as chosen game categories and notification settings so you do not need to reconfigure them on each visit.

n1baje does not use advertising cookies, retargeting pixels, or any tracking technology that shares your data with external advertising networks. You may manage or clear cookies through your mobile browser settings at any time, though disabling essential cookies will prevent you from logging in to your account.

7.1 Changes to This Policy

n1baje reserves the right to update this Privacy Policy at any time. Where changes are material, we will notify active players via their registered contact method before the new policy takes effect. The "Last Updated" date at the top of this page reflects when the most recent revision was published. We encourage you to review this policy periodically to stay informed about how your personal data is being handled.

7.2 Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or the way n1baje handles your personal data, please contact us in writing at [email protected]. Please include "Privacy Enquiry" in the subject line so your message is routed to the correct team. We aim to provide a substantive written response to all privacy enquiries within five business days of receipt. Our support team operates on Bangladesh Standard Time (BST, UTC+6).

For formal complaints that cannot be resolved informally, you may write to the n1baje compliance department at the same email address with the subject line "Formal Privacy Complaint". We will acknowledge formal complaints within two business days and provide a resolution or a progress update within 14 business days.